Privacy Policy

Your privacy matters to us. This policy explains what information Shantam Chest and Sleep Disorders Centre (“we”, “us”, “the clinic”) collects through this website and at the clinic, why we collect it and how we keep it safe.

This policy is written in line with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 of India. By using this website or contacting us, you agree to the practices described here.

We only collect information that you choose to share with us, or that is needed to provide your care.

• Contact details – your name, phone number and email address when you call, WhatsApp, email or send an enquiry.
• Appointment details – preferred date, time and the reason for your visit.
• Health information – symptoms, medical history, test reports and prescriptions shared during consultation or treatment at the clinic.
• Basic technical data – such as browser type and pages visited, which our hosting server may record automatically for security.

• To book, confirm or reschedule your appointment.
• To answer your questions and enquiries.
• To diagnose, treat and follow up on your health condition.
• To keep medical records as required by law.
• To improve our website and services.

We do not sell, rent or trade your personal information to anyone, and we do not use it for unrelated marketing.

The enquiry form on this website opens your own email app with your message already filled in. The website itself does not store what you type. When you send it, the email reaches us like any other email.

When you contact us on WhatsApp, phone or email, your messages are handled through those services and are also subject to their privacy policies.

Your information is shared only when it is needed for your care or required by law, for example:

• With diagnostic laboratories or specialists involved in your treatment.
• With your insurance provider, only with your consent.
• With government or legal authorities when the law requires it.

Some parts of this website use services from other companies. These services may collect data according to their own privacy policies:

• Google Maps – to show our clinic location.
• YouTube – our health videos load only when you press play.
• Google Reviews – to show patient ratings.
• Facebook, Instagram, LinkedIn and WhatsApp – when you click our social links.

Read our Cookie Policy for more details.

We take reasonable steps to protect your information from loss, misuse and unauthorised access. Medical records at the clinic are kept confidential and are only available to the doctor and authorised staff.

We keep your records for as long as needed for your treatment and as required under applicable medical and legal rules.

You have the right to:

• Ask for a copy of the personal information we hold about you.
• Ask us to correct information that is wrong or incomplete.
• Withdraw your consent or ask us to delete your information, where the law allows.
• Raise a complaint about how your information is handled.

To use any of these rights, email us at docanantgupta1978@gmail.com.

Information about patients under 18 years of age is collected only with the consent of a parent or guardian.

We may update this policy from time to time. The latest version will always be available on this page with the updated date shown at the top.

For any questions or complaints about your privacy, please contact:

• Shantam Chest and Sleep Disorders Centre1/18, Sunder vihar, Outer Ring, New Delhi-110087
• docanantgupta1978@gmail.com
• +91-8368783807